Spa Guidelines

GENERAL

Spa services are available for guests ages 18 and older (subject to limitations and parental supervision). A selection of Beauty Bar services are available for guests of all ages (subject to limitations and parental supervision). AWAY Spa is not responsible for the condition or integrity of hair styling or personal enhancements during hair services. Access to dressing rooms are prohibited to those under 18 years of age and those without a spa appointment. AWAY Spa reserves the right to remove any client from the premises and/or revoke/suspend/terminate the membership of any member who fails to follow AWAY Spa Rules and Regulations or for any reasons of nuisance, disturbance, moral turpitude or fraud. Refunds will not be provided in any of these instances. AWAY Spa reserves the right to deny entry or services to any client over concerns for health and/or safety risks. To ensure you enjoy safe services, clients with certain health conditions such as high blood pressure, heart conditions, who are currently pregnant or have any other medical conditions that may be relevant must inform front desk staff or management and their therapist/esthetician prior to receiving services. Alerting the front desk staff or management upon your arrival will help you enjoy your complete treatment time and the correct service.

RESERVATIONS

Walk-in appointments are welcome, however guests are encouraged to make arrangements in advance. All reservations must be secured with a valid credit card. To schedule your appointment(s), please call our spa desk at (+1) 480-970-2188. Guests staying on the property may dial #2188 from a guest room.*Please advise us if you are pregnant or have other significant health considerations when booking your treatments and our trained therapists will help you to choose the most suitable treatment for your needs. 

PRICING

Prices in USD. Services prices vary by appointment day and time. Prices shown reflect weekday starting rates. Premium pricing will apply on weekends, holidays, and peak periods. A 20% service charge will be added to treatments for your service providers. Promotions and discounts do not apply to packages. AWAY Spa Membership benefits are exclusive to W Scottsdale only.

WET DECK

AWAY Spa guests receive general pool access with the booking of any 50‑minute or longer treatment. Pool access does not include reserved seating; loungers, cabanas, daybeds, and tables must be booked separately. Guests must be 21+ with valid ID. WET Deck and Cottontail Lounge enforce a strict resort and swimwear dress code. Friday through Sunday from10AM-6PM during the months of February - November, the pool features high‑energy pool parties that include a day club-style atmosphere with increased crowd and noise levels. To reserve seperate poolside seating, please text 602‑405‑0099 or email vip@spellboundeg.com.

If you are a spa guest also staying at the hotel, please connect with the spa concierge at (+1) 480-970-2188 for assistance.

ARRIVAL AND CHECK IN PROCEDURES

We invite you to use the spa steam showers and luxury products before and after spa treatments. We request your arrival at least 20 minutes prior to your treatment time, providing you with ample time to check-in and prepare for your spa experience. Should your arrival be delayed, please note that your treatment time will be reduced accordingly so that we may serve the next guest on time.

Late arrival will still result in full charge for your requested service, even though your actual treatment time may be reduced. We request that you do not bring jewelry or valuables to your spa experience. AWAY Spa is not responsible for lost, stolen or misplaced items.

CANCELLATION POLICY

Your reservations require that we schedule spa talent and hold appointment times just for you. As a courtesy and to avoid charges in full, we require 24 hours’ notice should you need to change or cancel your reservation. Prices in USD. Tax & service charge included.

DRESS CODE
Swimwear and cover-up’s should be worn when visiting WET Deck.